If you're playing on PC or Mac, we'll need to review your game logs before we can assist you.
You can find your logs here:
RiffTrax: The Game
PC: C:\Users\<username>\AppData\LocalLow\Wide Right Interactive\RiffTraxTheGame\Player.log
Mac: ~/Library/Logs/Wide Right Interactive/Rifftrax The Game/Player.log
What The Dub?!
PC: C:\Users\<username>\AppData\LocalLow\Wide Right Interactive\WhatTheDub\Player.log
Mac: ~/Library/Logs/Wide Right Interactive/What The Dub/Player.log
Freedom Finger
PC: C:\Users\<username>\AppData\LocalLow\Wide Right Interactive\Freedom Finger\output_log.txt
Mac: ~/Library/Logs/Unity/Player.log
Please attached your logs when submitting a help ticket. Thanks!